When it comes to customer experience, the time for talk has passed

There’s a lot of talk about the importance and value of customer experience. A LOT of talk. But there is still not as much meaningful action going on as there really should be Read more

October 2018 | Customer experience management

Mobility misses big time. Our view from the Paris motor show 2018.

Around this time two years ago, we wrote a blog about the Paris motor show. It was a whistle-stop showcase of the best and most exciting innovations on display. One paragraph was devoted entirely to mobility, as it was the first time we’d seen such... Read more

October 2018 | Automotive

Leaps of faith: inspiring trust in disruptive times

The concept of trust has usually been associated with stasis more than change. It brings up images of age-old, time-tested, large, solid brands and organisations with large and loyal user bases. Full article

April 2018 | Intelligence Applied

The best electric vehicle recipe is fine dining, not fast food

The appetite for electric vehicles (EV) is increasing across the world, with some countries more voracious than others. Read more

March 2018 | Automotive

Why brands must think ‘women-first’ when developing voice applications

As women around the world are less digitally connected than men, could voice technology help bridge this gender digital divide and help women leapfrog to equality? Read more

July 2018

Kantar named 'most innovative' by Research Industry Commentator Greenbook

Kantar today welcomed the news from Greenbook, the industry commentator, that research professionals across the world have identified Kantar as the most innovative research and insights company. The GRIT50 report, published today, surveyed almost 4,000 research professionals from every major industry across the world. Research leaders identified the development of new methodologies and tools, creativity and the use of technology as key differentiators in innovation. Read more

August 2018

Are your digital ads engaging or intrusive? It depends who you’re targeting

How can marketers ensure that their digital ad campaigns cut through across an ever-expanding choice of channels, without alienating people along the way? Read more

May 2018 | Intelligence Applied
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Latest news & insights

When it comes to customer experience, the time for talk has passed

Published: 29/10/2018 There’s a lot of talk about the importance and value of customer experience. A LOT of talk. But there is still not as much meaningful action going on as there really should be. Customer experience (CX) is a rapidly...

October 2018
Mobility misses big time. Our view from the Paris motor show 2018

Published: 23/10/2018 Around this time two years ago, we wrote a blog about the Paris motor show. It was a whistle-stop showcase of the best and most exciting innovations on display. One paragraph was devoted entirely to mobility, as it...

October 2018 | Automotive
Authentically disruptive: staying true, thinking differently

Published: 20/08/2018 Disruption is happening all around us, from the TV that we watch, to the taxis we take or the way we make payments. By definition, something that “interrupts an event, activity, or process”, disruption has become a...

August 2018
Leaps of faith: inspiring trust in disruptive times

Published: 25/07/2018 The concept of trust has usually been associated with stasis more than change. It brings up images of age-old, time-tested, large, solid brands and organisations with large and loyal user bases. Consider the...

August 2018
The best electric vehicle recipe is fine dining, not fast food

Published: 10/07/2018 The best EV recipe is fine dining, not fast food. The appetite for electric vehicles (EV) is increasing across the world, with some countries more voracious than others. Norway, the Netherlands and France can’t get...

August 2018